Customer Response Time
Your customer calls to complain your service. Your Account Executive looking after this customer has already left the Company for some time. You have no idea what services you are providing for this customer. Not to worry, all the customers related information are available in one place including customer since, purchase history, customer comments, your staff comments on the customer, credit standing, payment terms and remarks, customer ranking are all there. You or your new staff can follow up the case immediately. Simply look up the customer by keying in his phone number or company name

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Maintaining an IT Department
Your IT Manager just left his job for a better position somewhere else. You are not in the IT business, nor are you an IT person. You need to hire someone to look after your IT needs. How can you be sure you will be hiring the right person to do the job? How do you know the person you are hiring is trustworthy? He is not a top management staff and so you will not be paying top salary. Although the position is critical to the entire company, for the IT person it may not be challenging nor exciting. How long do you think he will stay in his job?

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Disintegration
I have spent a lot of money and bought all the best applications for my business needs. I have an erp system, document management system, a crm system and a human resource program. However, these applications do not talk to one another. I have to pay consultants to make them talk to one another. At the end of the day, we have to export data from one application to another. In order to do that i have to hire consultants for integration between the different systems. They all run on different platforms. If one application updates, i have to do integration all over again. Even then, I still cannot have up to date reports. At best, i have to wait till the next day because the integration is done by batch. I cannot access the information directly, because i have no time and do not want to learn how to use all the different complicated applications. They were created by different companies and run on different platforms and they all have different interfaces.

Time wasted looking for the right information
Research shows that staff spend 50% of their time looking for the right information instead of working. Your company is document intensive. You receive and send out hundreds documents everyday. For the incoming documents, you first have to circulate to the right people for reading and commenting. Then you have to collect their comments/reviews. Sometimes it takes a week for the documents to circulate to the right people. If someone is on holiday, the wait can even be longer. You have already hired four people to do the filing documents. Since filing clerks are not people with the highest training, documents invariably get filed into the wrong folders. If that happens, the documents can be lost forever. In addition, renting a filing room is costly in itself.

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High cost of IT
IT is an indispensable tool. I take IT very seriously. I believe that a modern company cannot exist without the help of IT. I read about IT a lot, but I am not really an it person. Vendors are very good at selling their wares. How can I be sure that I am buying the right technology. Will I ever get my roi. This applies to the infrastructure hardware and software. I have heard of companies spending millions of dollars on an erp system and end up not using them. I cannot afford that. I have heard that the success rate of deploying erp system is below 50%. Is it worth the risk.

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People Turnover
People come and go. There is a high turnover. I just hired a university graduate, gave him very important assignment to work on. After working for one month, he found a better job. He is leaving. He has been doing all his work work on his own computer. Now that he has left the company, I cannot find the work on his desktop machine. If I hire a new staff he will have to start from scratch. I have a staff who has been working for the company for fifteen years. All these years, he has been doing all his work on his own computer. Now that he is leaving, what is left are gigabytes of incoherent files on his computer that i cannot sort out.

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Accountability
A lot of work gets done in your office. But not all work is done satisfactory. When something goes wrong, you want to trace what went wrong. Accountability is what you are looking for. You need to keep track of who did what and at what time so that you can identify problem areas so that you can avoid making the same mistakes over and over again. You are ISO 9000 certified, everything must be traceable to maintain the ISO spirit.

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Compliance
Our company has been running rather smoothly and efficiently all along. But in the past two years, due to malpractices elsewhere, new compliances are being introduced from different authorities. We have a problem to meeting these requirement within a short period of time.

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Scalability
A few years ago, our company landed a huge project. We had to hire 50 more people to handle the project. Now that the project is near completion, we need to scale down our operation because there is not enough work to go around. We will have to wait for our next big project before hiring new people again. However, the project is still very much alive and all the records for the project have to be maintained and accessible over the next seven years. Since we have very few people left in the company, we need to find a way to handle this with just a skeleton staff.

Growth & Change
We are a new startup. We do not even have an office. We all work from home but our business is steadily growing. Very soon we will be renting an office space and we will be hiring 20 new more people. In order to cater for growth, we need to give ourselves a sold foundation. We want to anticipate our growth but we do not want to spend too much too soon because we know that IT out dates very quickly.

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Cross Border Operations
Your company has been based in a city such as Hong Kong for decades, but has moved production and warehousing to China to cut costs. Your factories are spread out all throughout the Pearl River Delta. It can be time-consuming to visit all the plants, leaving little time to take care of the company. You need to know what is going on at the factories at all times in order to make crucial business decisions and meet customer requirements.

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Mobile Work force
We have a mobile sales fore. As salesmen, they are suppose to be in the market looking for customers instead of staying in the office. Current, they have to come into the office in the morning, browse through their leads on the company network, make a few phone call and before going out. By that time it is already late in the morning. Half a day is wasted. While they are out there selling to customers, we want to facilitate these sales people to have access to all the sales aids they can get that will help in closing sales. They need to know the prices, product availability, prices, shipments. All these information are now on the company network, but they are not available in the field.

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Unified Company Address Book
Our executive secretary keeps an address book for the CEO. OUr receptionist and telephone operator keeps an address book for people working in the office. Our purchasing people keeps an address book of the suppliers. Our sales people keep an address book of our customers. Our accounting department has an address book of the suppliers for payments and customers for invoicing and collection. We do not have a centralized database of our business partners. Many of theses contacts are the same, but not quite the same because they are maintained by different people on different applications, excel,word, outlook. If a customer or a supplier moves, the sales people will update their address book, but the accounting department are not aware and may send an invoice to the old address. The contacts are not updated and cannot be synchronized. We still have some contacts with phones number on our erp system with only 5 digits.

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Cost Control
Our business is job based. the the life cycle for each project is about one month within that month, i have to gather customer requirement, design solution, provide quotation, sourcing, purchasing, provide on site supervision, monitor progress, deploy the right people at the right time for the right job, all the time trying to keep costs down and make sure we do not overspend whether we make or break depends on how much we are able to control cost.

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Competition
Our business is becoming more and more competitive. One percent price difference determines whether we get or lose the business to another competitor, therefore our costing is very accurate. If we charge too much we will loose a customer if we charge too little we will lose money even if we landed the job. Every step of the process count when counting cost

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